Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Each ticket that you post to our tech support Dept will be replied to within about 1 hour. The regular queries will be solved straight away. However, if the service inquiry you have sent us needs aid from a skilled admin technician, we are going to address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Technical Assistance Service

  • We will be on line for you around the clock to provide you with information and technical support as well as to assist you with any difficulty that you could possibly have as you are working with your virtual server. We’re able to assist you with all pre–installed applications, such as your OS, server management panel (dependent upon the VPS type) and the Site Control Panel made solely by us.

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Site Control Panel that is provided completely free with your VPS offers an inbuilt knowledge base. One can find an array of exhaustive how to articles and an array of step–by–step video courses that show all the basic site management tasks. You can view them by simply clicking the Help or Video buttons in the right side of each Control Panel section.