1 hour ticket response
Fast support is our major duty and that’s why we have a team of trained tech support engineers who are eager to provide a prompt solution to any question that you might have. Just send your technical support ticket from your Site Control Panel and we’ll get back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a 20–minute tech support ticket response time.
A Top–Quality Client Support Service
Our customer support staff representatives have enormous experience in the Linux website hosting niche and are skillful enough to come up with a fast answer to your problem. If, however, the situation at hand is not within the competence of a technical support engineer, the technical support ticket will be forwarded to a developer or sysadmin for additional investigation.
A User–Friendly Help Section
To help you get a quick tip on how to use a specific feature, we have incorporated a really intuitive Help section in our Site Control Panel. You can browse through a huge selection of web hosting account administration articles and website administration articles, have a glance at our F.A.Q. repository or check our how–to video tutorials.
