Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be responded to in no more than 60 min after the trouble ticket or email was submitted. If your issue requires additional assistance from an admin, we’ll direct the ticket or the e–mail to the person in charge, without delay and we will leave a comment to notify you that more time will be needed for finding a solution. If you order our Optional Managed Services package, any of the server administration tasks included there will be executed whenever you wish.

  • Top quality support service

  • An Outstanding Support Service

  • Our client support staff will be online for you 24/7/365 if you need assistance while working with the Site Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. And if you need assistance with the daily admin tasks on your dedicated web hosting server, you can examine the Optional Managed Services package, that includes data backup hard disk drive storage space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Site Control Panel with a detailed knowledgebase, which includes elaborate explanations of its features and functions. Also, we have made in–depth video tutorials that will further instruct you how to carry out a particular operation or solve a regularly experienced issue. The help articles and the tutorial videos are easily reachable from every Site Control Panel section via the Help and Videos buttons located in the upper right corner.