The client support that you will receive from your website hosting provider is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Prompt and correct information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real web hosting supplier and not from a reseller. If you purchase a hosting account via a company that does not own its servers and it cannot access them directly, it is very likely that you'll wait for a day or two in order to have a response to any kind of query, so your websites may remain offline for ages. However, a supplier which provides various means of communication and has a technical support crew that is available all the time will assist you to right away and help you limit or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Website Hosting

The customer and technical support services for all of our website hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days in order to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. If you currently have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You are able to select the most appropriate way to contact us depending on what your location is or what kind of device you're using. We are able to help you for more or less any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how crucial it is to receive prompt help, especially if your website is not functioning properly for whatever reason. All of our Linux semi-dedicated services come with 24/7 customer and technical support, so that if something happens, you are able to use various ways to contact us - phone line with a few local numbers around the world, live chat, email messages and tickets. The first two choices are for pre-sales, billing and general issues, which means that in case you don't have an account yet, for instance, you can receive more info for our services, or we can assist you with less complex tech matters. The next two methods are for strictly tech troubles or everything that's more time-consuming due to the fact that it's much easier track the correspondence between you and our support crew. The guaranteed max reply time for them is only one hour, the actual one - 15-20 min, so you will not have to wait for an entire day to get assistance as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Web Hosting

Each virtual private server plan that we provide includes 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues because it is easier to track what is going on. The maximum warranted response time for all emails and tickets is 60 minutes, however it rarely takes that long to receive support. If you add the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive quick support in general, let alone when you manage an entire server, so each dedicated server that we offer features 24/7 support with 1-hour answer time guarantee whatever the issue. The service is 100 % free for any kind of difficulties with the server or the software that was installed from our administrators during the setup, so you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you can send an e-mail, and the actual response time for both rarely surpasses 30 minutes because we have administrators available 24x7x365. In case you want general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on three continents or you may use our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to add to your server package from your billing Control Panel.