A ticketing system is the most widely used communication medium that hosting providers offer to their clients. It is usually part of the billing account and is the easiest way to tackle a problem that requires a certain period of time to investigate or that has to be forwarded to an administrator. In this way, all replies provided by either side will be stored in the very same place in the event that somebody else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to complete a particular procedure or to contact the company’s client service staff. If you’d like to manage a couple of domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. On top of that, it can take a substantial period of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Website Hosting

In stark contrast with what you may find with many other hosting providers, the ticketing system that we use with our Linux website hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not need to remember different logon credentials, as you will be able to manage your tickets and the web hosting account itself in a single location. So, in case you have an inquiry or come across a challenge, you can contact our help desk staff members straight away. Our ticketing system includes a smart search option. This means that even if you’ve sent many tickets through the years, you will be able to find the one that you want without much difficulty. Moreover, you can read knowledge base guidelines for dealing with commonly experienced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated services, which means that you won’t require a different support platform to touch base with our customer service staff – you can do that on the spot the moment you stumble upon a problem. Submitting a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our smart search filter, you can swiftly track down any ticket that you’ve already opened. You can open a ticket whenever you need as our client service staff representatives are on duty 365 days a year and answer in less than an hour, although it seldom takes this much to receive an answer. With Hepsia, you’ll have everything in one single place and you can forget about needing to go through two or more platforms to troubleshoot a simple problem.